DELIVERY SERVICE AND RETURNS INFORMATION

Deliveries are dispatched for Ireland and Northern Ireland within 3-5 working days.

We can deliver to an alternative address, other than your billing address, if this is more convenient for you (e.g. a work address). While we endeavour to adhere to these delivery timescales, unforeseen circumstances with our courier providers, which are outside our control, may occasionally affect these times.

If you have any concerns regarding your delivery or you have missed an attempted delivery and require a tracking number, please contact our Customer Services department at + 353 (0) 74 92 05039 between 8am and 5pm Monday to Friday or contact us using our contact form on this website.

Every effort will be made to keep delivery promises given. No liability will be accepted for loss through non-delivery or delay.
Any complaints of shortages of goods, damages to or loss of goods must be notified to Creative Landscaping Works in writing within 3 days of delivery and will only be accepted if goods can be examined.

If you are unhappy with your product for any reason, you must contact us immediately.
Please contact us via email with a description of your product and explanation as to why you wish to return it.

After we have received your email, we will contact you to confirm your return method.
Wrap the item carefully and attach a copy of the invoice before returning.

After we have received the returned item, we will refund the amount paid.
In the case of forwarding goods, you may be liable to cover the cost of return, depending on the issue.

Did your item arrive damaged? We are very sorry for that. We do pack every order carefully.
Unfortunately, we cannot always prevent shipping damage. Please follow the instructions below so that we can find a suitable solution.

Please, always unwrap the items to check for any possible transport damage.
In a case where damage has occurred, please let the carrier note this on the consignment receipt and then send us a picture of the receipt.
Always accept the goods (please do not refuse or return).
Email us immediately with a detailed description of the issue.

After we have received your email, we will contact you to find a suitable solution. If applicable, we will send you a replacement product quickly and free of charge.