Delivery and Return Policy

Delivery Information

Creative Landscaping Works operates a cost effective weekday delivery service throughout Ireland.
Standard delivery is Monday to Friday 9.00am to 5.30pm.

Our Delivery Providers
We use DPD Courier and Fastway, Ireland’s best courier services for all deliveries.

Delivery Costs
We have standard flat fees for products:

  • Artificial Grass is €50
  • Playframes are €26
  • Accessories are €12

Delivery Terms
We provide a next working day delivery service for all orders placed before 3pm for Ireland and Northern Ireland, and 2-3 days for UK delivery.

We can deliver to an alternative address, other than your billing address, if this is more convenient for you (e.g. a work address).

If you have any concerns regarding your delivery or you have missed an attempted delivery and require a tracking number, please contact our Customer Services department at + 353 (0) 74 9205039 between 9.30am and 5.30pm Monday to Friday or contact us using our contact form.

Every effort will be made to keep delivery promises given. No liability will be accepted for loss through non-delivery or delay.
Any complaints of shortages of goods, damages to or loss of goods must be notified to Creative Landscaping in writing within 3 days of delivery and will only be accepted if goods can be examined.

Returns

If you are unhappy with your product you must contact us immediately

  1. Please contact us via email with a description of your product and explanation as to why you wish to return it
  2. After we have received your email we will contact you to confirm your return method
  3. Wrap the item carefully and attach a copy of the invoice
  4. After we have received the returned item, we will refund the amount paid

In the case of forwarding goods, you may be liable to cover the cost of return depending on the issue

What should I do if an item is damaged?

Did your item arrive damaged? We are very sorry for that. We do pack every order carefully. Unfortunately, we can not always prevent shipping damage. Please follow the instructions below so that we can find a suitable solution.

  1. Please, always unwrap the items to check for any possible transport damage
  2. In case of damage, please let the carrier note this on the consignment receipt and send us a picture of that
  3. Always accept the goods. (Please do not refuse or return)
  4. Email us immediately with a detailed description of the issue
  5. After we have received the email we will contact you, to find a suitable solution. If applicable, we will send you a replacement product quickly and free of charge