If you are unhappy with your product you must contact us immediately
- Please contact us via email with a description of your product and explanation as to why you wish to return it
- After we have received your email we will contact you to confirm your return method
- Wrap the item carefully and attach a copy of the invoice
- After we have received the returned item, we will refund the amount paid
In the case of forwarding goods, you may be liable to cover the cost of return depending on the issue
What should I do if an item is damaged?
Did your item arrive damaged? We are very sorry for that. We do pack every order carefully. Unfortunately, we can not always prevent shipping damage. Please follow the instructions below so that we can find a suitable solution.
- Please, always unwrap the items to check for any possible transport damage
- In case of damage, please let the carrier note this on the consignment receipt and send us a picture of that
- Always accept the goods. (Please do not refuse or return)
- Email us immediately with a detailed description of the issue
- After we have received the email we will contact you, to find a suitable solution. If applicable, we will send you a replacement product quickly and free of charge